Job Title – Service Design Lead
Experience – 12 to 15 Yrs
Location – Bangalore, Hyderabad, Gurugram, Chennai

Looking for Service Designers with Telecom domain experience and looking to join within a month

Role Overview
The Service Design Specialist plays a key role in shaping and delivering end-to-end digital service experiences . This role focuses on understanding customer needs, designing seamless journeys, and driving continuous improvement across products and services to achieve measurable business and customer outcomes .
You will work at the intersection of research, design, business, and technology , creating innovative, scalable solutions that enhance customer experience and drive digital transformation.

Key Responsibilities
Lead and deliver service design projects end-to-end , including workshops, ideation sessions, service concepts, blueprints, and service definitions.
Design and craft complex, digital-first customer experiences that drive business outcomes such as increased digital adoption and channel shift.
Translate user research insights and data into actionable service design solutions aligned to business goals.
Apply design research techniques to uncover customer needs, pain points, and opportunities across complex journeys and ecosystems.
Develop and map end-to-end customer journeys,



service blueprints, and operational processes .
Stay ahead of emerging trends in digital service design , actively sharing knowledge and best practices across teams.
Drive continuous improvement initiatives to enhance service design processes, delivery quality, and cross-functional collaboration.
Mentor and support junior designers , contributing to team capability building and design excellence.

Required Skills & Competencies
User-Centered Design (UCD)
Service Design & Service Blueprinting
Customer Journey Mapping
Design Strategy & UX Strategy
Design Research (Qualitative & Quantitative)
Customer Experience (CX) & Customer Advocacy
Workshop Facilitation & Stakeholder Management
Prototyping & Concept Development
Agile / Scrum Methodologies
Data-Driven Design & Behavioural Insights
Requirements Management

Key Behavioural & Leadership Capabilities
Customer-first mindset with robust focus on delivering value
Ownership & accountability for outcomes
Commercial acumen with ability to link design decisions to business impact
Collaborative leadership across cross-functional teams
Growth mindset with continuous learning and innovation focus
Ability to build inclusive, high-performing teams

📌 Service Design Lead (Hyderabad)
🏢 Bounteous
📍 Hyderabad