Company Description
My Indian Things is a women-led, pan-India brand specializing in transforming walls into meaningful and visually captivating spaces. With 30+ curated themes for homes, offices, schools, cafes, and more, the company offers seamless end-to-end space design and installation services nationwide. Leveraging innovative ERP systems and a network of local installers, My Indian Things efficiently executes projects for clients, including architects, builders, and real estate brands. With over 5,000 spaces transformed and operations expanding across India, UAE, UK, USA, and beyond, the company aims to design stories and deliver functional yet soulful spaces that inspire.

Role Description
This is a full-time on-site role based in Bengaluru for a Senior Manager Business Operations. The role involves overseeing business operations, driving operational efficiency, and managing cross-functional programs to ensure smooth execution of the company’s projects. Responsibilities include streamlining processes, analyzing performance metrics, creating and managing budgets, and collaborating with various stakeholders to meet strategic objectives and deliverables.

Qualifications
Strong expertise in Business Operations and Operations Management
Proficient in Analytical Skills and problem-solving to make data-driven decisions
Proven experience in Program Management, including planning, execution, and resource allocation
Solid understanding of Finance, budgeting, and cost management
Excellent leadership, communication, and interpersonal skills
Proven ability to lead and motivate cross-functional teams
Bachelor’s degree in Business Administration, Operations, or a related field; MBA or equivalent qualification is preferred
Experience managing large-scale projects, especially in the design, manufacturing, or interior spaces sector is an advantage

Vendor Management
Identify, onboard,



and manage installation vendors city-wise
Negotiate pricing and service terms
Maintain vendor performance scorecards
Monitor quality, timelines, and professionalism
Handle escalations and resolve execution issues
Coordinate vendor billing and payments
Measurement Coordination
Schedule site measurements within 24–48 hours
Confirm site readiness before dispatch
Ensure vendor submission of measurement reports and videos
Maintain accurate documentation in tracking systems
Handle re-measurement and special-case scenarios
Installation
Plan installation timelines post design approval
Confirm wall preparation readiness with clients
Assign installation teams and share panel details
Monitor site execution through photos/videos
Handle rectification requests
Ensure project closure and client sign-off
Logistics
Coordinate with courier and surface transport partners
Track shipments and ensure timely delivery
Handle damage claims and liability follow-ups
Maintain shipment tracking sheets
Improve logistics efficiency and cost structure
Process & Documentation
Maintain updated tracking sheets and dashboards
Ensure proper documentation of every site activity
Improve operational workflows
Reduce dependency on founders for follow-ups
Required Skills
Robust vendor negotiation skills
Experience in logistics or project coordination
Excellent follow-up and escalation management
Proficiency in Excel / Google Sheets
Ability to manage multiple projects simultaneously
Structured, detail-oriented, execution-driven mindset
Preferred Experience
3–6 years in operations, interiors, construction, printing, or execution-based businesses
Experience handling vendors or field teams
Exposure to Pan India coordination is a plus
KPI's
Measurement scheduling within 24–48 hours
On-time installation completion
Low rectification percentage
Vendor performance rating above benchmark
Accurate documentation and reporting

📌 Operations Manager (interior) (Bengaluru)
🏢 My Indian Things
📍 Bengaluru