Job Description
Bootcamp Format Head – Fitness Operations
Location: Bengaluru (Work from Office)
CTC- 6,83,640/-

About the Role
We are looking for a passionate and execution-focused Bootcamp Format Head to own the fitness experience of our 6-week transformation program. This role is responsible for ensuring a consistent, high-quality workout experience across all centers while driving operational excellence, trainer performance, member satisfaction, and business growth.
You will work closely with trainers, center managers, and cross-functional teams to ensure every client receives a seamless and impactful fitness journey.

Key Responsibilities
1. Workout Quality & Format Excellence
Conduct regular live and recorded class audits to ensure workout quality and adherence to the Bootcamp format.
Maintain consistency in coaching standards across all centers.
Identify opportunities to improve class delivery, member engagement, and workout effectiveness.
2. Trainer & Center Performance
Ensure trainer availability and smooth execution of all scheduled Bootcamp sessions.
Monitor trainer performance and work with stakeholders to resolve operational challenges.
Support centers in maintaining uninterrupted Bootcamp operations.
3. Client Experience & Quality Metrics
Own the Bootcamp fitness experience across all centers.
Monitor client feedback and maintain a PR (Program Rating) score above 3.93 .
Conduct detailed Root Cause Analysis (RCA) for any decline in ratings and implement corrective action plans.
Resolve fitness-related client escalations within defined SLAs.
4. Attendance & Program Health
Ensure all eligible centers remain live and visible on the app.
Drive participant attendance with a target attendance rate of 60% or higher .
Analyze attendance trends and work with center teams to improve participation.
5. Business Growth & Center Engagement




Drive in-center promotions of the Bootcamp program.
Collaborate with Center Managers and Trainers to increase referrals and program enrollments.
Support initiatives that improve program visibility and client acquisition.
6. Training & Capability Building
Conduct onboarding and product training for new Center Managers and Trainers.
Ensure all stakeholders understand the Bootcamp format, member journey, and operational standards.
Continuously coach teams on best practices to improve program delivery.
7. Performance Management
Manage and track Fitness Lead/Center Manager incentive programs.
Monitor key operational metrics and share regular performance dashboards with leadership.
Drive continuous improvements through data-driven decision making.

Key Metrics of Success
Workout Quality Audit Scores
Program Rating (PR) ≥ 3.93
Attendance ≥ 60%
100% Active Centers visible on the app
Trainer Availability & Session Adherence (Cancellation Escalation Resolution within SLA
Referral & In-center Promotion Performance (5 lakh/month)
Training Completion for New Trainers and Center Managers

Preferred Qualifications
Bachelor's degree in Fitness, Sports Science, Physical Education, or a related field.
4 + years of experience in fitness operations, gym management, group fitness, or program management.
Experience managing multiple fitness centers or trainer networks is preferred.
Strong analytical skills with the ability to interpret operational and customer data.
Excellent stakeholder management and communication skills.
Comfortable working in a fast-paced, high-growth workplace.
Passion for delivering exceptional fitness experiences.

What We're Looking For
Strong ownership and execution mindset
Excellent problem-solving skills
Ability to lead without direct authority
Data-driven decision maker
Customer-first approach
Strong operational planning and execution
Passion for health, fitness, and member success

📌 Bootcamp Format Head – Fitness Operations (Bengaluru)
🏢 CureFit
📍 Bengaluru