Who we are: Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India’s first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.
We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore among others.
Our offerings include product-led engagement and offering service-based Corporate Wellness offerings in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks, and more.
Having worked with 500+ clients and touch-based with over 20 lakh lives to date we are looking for a agile and committed Sales & Growth Intern

To learn more about us please visit

What we are looking for:
We are looking for an enthusiastic Customer Success Manager II (2+ years of experience) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can set up and optimize processes, do extensive follow-ups, and measure impact.

Responsibilities

Manage engagement for a portfolio of at least 20 accounts (approximately ₹35–40 lakhs in annual business)
Build strong relationships with L1 stakeholders
Plan and execute webinars, programs, and campaigns to drive overall engagement
Lead product/program launches
Analyze data, create reports, and share insights with relevant stakeholders
Mentor CSM-1 team members
Independently lead engagement and report discussions, without the presence of a Senior CSM, when required
Contribute to key organizational processes and initiatives
Travel as required for client engagement




Handle client escalations effectively
Drive high retention across your portfolio of accounts
Proactively identify and report red flags
Collaborate closely with cross-functional teams

Requirements:
Graduate/Post Graduate
2+ years of experience in Customer Success, Account Management, Customer Support, Customer Service or relevant field
Excellent written and verbal communication skills(English)
Experience in organising events
Active Listening - Able to listen, understand, and then respond appropriately
Problem Solving - Have a consultative approach to solving problems for clients
Relationship Building - Able to build Rapport with senior stakeholders in the company
Analytical Skills - Able to analyze data and make evidence-based decisions
Should genuinely care about emotional well-being space
Immediate Joiners is preferred.

Location: Mumbai (2 months training at Bangalore)

Highlights:
Our numbers speak for what we have achieved (30 lakh+ people impacted, 20 lakh+ counseling sessions, 10,000+ Lives saved)
We run our business profitably and hence are in charge of our own journey and decision-making
Our work has been recognised by the likes of PM Narendra Modi in Mann Ki Baat (in the last week's episode), last year we also helped give recommendations to him and PMO on Mental Health Policies for India
We have won several awards like Forbes 30under30, BW 40under40, Redherring, IHW wellbeing, Startup India, etc.
60% of our employees start their career with us (first job/ internship)
70% of our workforce is women
We are also led by a women founder and have women leading the design, program development, and operations teams - while we believe in equality, this helps have role models for other women to see that we believe in actions and examples more than words.

📌 Customer Success Manager - Level 2 (Mumbai)
🏢 YourDOST
📍 Mumbai