About Prayoga
Prayoga Institute of Education Research is a DSIR-recognised Science and Industrial Research
Organisation (SIRO) based in Bengaluru, India. We work at the intersection of science,
mathematics, and education — designing research-backed programmes that transform how
students and teachers engage with learning. Through initiatives like Kriya, Anveshana, Dhātu,
Krīḍā, Prerana, and Yuga, Prayoga reaches students, educators, and institutions across India,
anchored by the belief that curiosity is the foundation of all science.

Role Overview

The Business & Operations Manager — TAaaS owns the commercial growth and operational
continuity of Prayoga’s Testing & Analysis as a Service (TAaaS) business. You will build and
manage a structured pipeline of prospects across target industries, convert opportunities into longterm retainer relationships, and ensure day-to-day service delivery runs smoothly against defined
standards. This is a dual-mandate role suited to someone who is equally comfortable in a customer
conversation and an operational coordination meeting.

Key Responsibilities

Business Development
• Build and manage a structured prospect pipeline across the Food & Beverage,
Pharmaceutical, Materials & Polymers segments, and Other Industry Segments.
• Run systematic outbound outreach to generate qualified meetings and advance prospects
through the sales funnel.
• Own customer qualification, proposal, and closing processes end-to-end.
• Convert one-off project customers into ongoing retainer relationships by demonstrating
consistent value.
• Identify, approach, and activate channel and referral partners to drive inbound business
development.
Operations & Service Delivery




• Maintain and operate the systems handed over by the PMO — including sample flow
management, TAT commitments, LIMS protocols, and customer onboarding standards.
• Coordinate day-to-day work of the inside sales associate and lab coordinator to ensure
seamless service delivery.
• Own the end-to-end customer experience, including escalation handling and resolution.
• Monitor operational performance, identify gaps, and escalate systemic issues for resolution.
• Maintain accurate records of customer interactions, pipeline status, and operational metrics.

Qualifications & Skills

Must-Have
Science graduate in Chemistry, Food
Technology, Materials Science, Pharmacy, or a
related discipline
Prior exposure to laboratory services, Contract
Research Organisations (CROs), Testing,
Inspection & Certification (TIC) environments, or
scientific instruments businesses
8–12 years of experience, with a primary
background in B2B sales or business
development
Familiarity with LIMS (Laboratory Information
Management Systems) or similar operational
tools
Good to Have
Demonstrated track record of pipeline building,
qualifying prospects, and closing deals in
industrial or scientific segments
Experience identifying and activating channel or
referral partners




Experience selling into or serving Food &
Beverage, Pharmaceutical, or Materials &
Polymers industries
Working knowledge of sample management
protocols, TAT (turnaround time) frameworks, or
quality assurance in a lab context
Ability to own both revenue targets and day-today operational continuity in an early-stage setup
Comfort with CRM tools for structured outbound
outreach and pipeline reporting
Robust written and spoken communication skills
in English; comfort with customer-facing
escalation handling

What We Offer
• The opportunity to contribute to meaningful, research-led work in education — work that
reaches thousands of students and teachers across India.
• A collaborative, intellectually curious environment where ideas are taken seriously.
• Exposure to a wide range of disciplines — science education, research, communications,
policy, and more.
• A place where your work has visible, real-world impact.
• Direct ownership of a growing commercial vertical within a DSIR-recognised research
organisation, with clear scope to shape the TAaaS business from an early stage.

How to Apply
Send your application to
[email protected] with the subject line:
“Application — Business & Operations Manager, TAaaS — [Your Name]”
Please include:
• Updated CV / Resume
• A brief cover letter (why Prayoga, why this role)
• A short note (2–3 paragraphs) describing a B2B deal you led from prospecting to close —
what the challenge was, how you approached it, and what the outcome was
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted

📌 Business & Operations Manager — TAaaS (Vasanthanagar)
🏢 Prayoga
📍 Vasanthanagar