Hiring for Customer Support Executive :

Desired candidate profil
eExperience in handling customer issues, escalation calls, case management, and coordinating with cross-functional team
sExcellent verbal and written communication skills in English with robust comprehension abilitie
sGood working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitie
sAbility to analyze information accurately and maintain attention to detai
lWillingness to work in a 24x7 environmen
tOpen to working from the offic

e
Job Descripti
onResponsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (A
R)Capable of identifying, capturing, and documenting denial reasons accurate
lyUpdate claim status, notes, and actions in the respective systems and databas
esCoordinate with internal teams to resolve claim-related issues and ensure timely closu
reMeet productivity, quality, and compliance targets as defined by the proce
ssMaintain confidentiality and always adhere to client and organizational policie

s.

📌 Customer Service Representative (West Bengal)
🏢 The Hird
📍 West Bengal