Job Summary

We are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.

Key Responsibilities

- Handle inbound and outbound patient calls professionally and courteously
- Schedule, reschedule, and confirm patient appointments
- Explain patient balances, invoices, and billing statements
- Assist patients with basic insurance-related inquiries
- Update patient demographics and account information accurately
- Follow up with patients regarding unpaid balances and payment plans
- Document call details and notes accurately in the system
- Coordinate with provider offices and billing teams as required
- Maintain HIPAA compliance and patient data confidentiality




- Meet daily productivity, quality, and performance targets

Required Skills

Communication Skills

- Excellent verbal communication skills in English
- Neutral accent with professional phone etiquette
- Solid active listening and empathetic communication skills

Technical Skills

- Basic understanding of U.S. healthcare processes
- Familiarity with EMR/EHR systems preferred
- Good typing speed and documentation skills
- Working knowledge of MS Excel and email communication

Preferred Knowledge

- Basics of medical billing
- Understanding of insurance terminology
- Knowledge of prior authorization processes
- Patient eligibility verification

Educational Qualification

- Graduate in any discipline preferred
- Healthcare certification will be considered an added advantage

Salary: 3.6 LPA + incentives based on performance

📌 Customer Service Representative (CSR) (Junagadh)
🏢 Meditab India
📍 Junagadh