Location: Kolkat
aProcess: Domestic Banking Proces
s
Key Responsibilitie
s:
Drive operational excellence and achieve business K
PIsLead, mentor, and develop Team Leaders and frontline te
amsMonitor productivity, quality, customer satisfaction, and process complia
nceManage client expectations and stakeholder relationsh
ipsIdentify improvement opportunities and implement process enhanceme
ntsEnsure adherence to SLAs, operational metrics, and organizational polic
ies
Preferred Candidate Prof
ile:
Experience managing Domestic Banking/BFSI operations in a BPO enviro
nmentStrong people management and stakeholder management s
killsProven track record of delivering operational KPIs and business out
comesExcellent communication, analytical, and problem-solving abil
itiesGraduation is mand
atory
📌 Operations Manager (Kolkata)
🏢 TP
📍 Kolkata
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