Job Title: Manager – Core Infrastructure Operations
Location: [Bangalore / Onsite(5-Days WFO]
Experience: 10+ Years
Employment Type: Full-Time
NP_ Immediate joiners

About the Role
We are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms.
The ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team.
Key Responsibilities
Infrastructure Operations & Service Management
Lead daily operations of enterprise infrastructure services across:
Data Centers & Server Rooms
Compute & Virtualization Platforms (VMware/Hyper-V)
Storage Infrastructure
Backup & Recovery Systems
Network Infrastructure
Windows/Linux Server Operating Systems
Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades.
Ensure high availability, performance, security, and operational stability of infrastructure services.
Define priorities across operational support, risk reduction initiatives, and project activities.
Maintain operational documentation, runbooks, and standard operating procedures.
Manage 24x7 on-call support coverage and escalation processes.
Incident & Problem Management
Act as the primary escalation point for critical infrastructure incidents.
Lead major incident response and coordinate cross-functional technical teams.
Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.
Reduce recurring incidents through automation,



monitoring enhancements, and process improvements.
Partner with Service Management teams for incident communication and stakeholder updates.
Change & Production Readiness
Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented.
Support high-risk and emergency changes with rollback and recovery planning.
Validate production readiness for new infrastructure services and changes.
Ensure compliance with change management, audit, and operational standards.
Team Leadership
Lead, mentor, and develop infrastructure operations engineers.
Drive accountability, performance management, and technical capability development.
Establish transparent ownership, escalation paths, and operational governance.
Foster a culture of continuous improvement and operational excellence.
Required Skills & Experience
Must Have
12+ years of Infrastructure Operations experience with at least 5+ years in Team Management.
Strong experience managing enterprise infrastructure environments.
Hands-on knowledge of:
Data Center Operations
Compute & Virtualization (VMware, Hyper-V)
Storage Technologies (SAN/NAS)
Backup & Recovery Solutions
Windows & Linux Server Administration
Network Infrastructure Fundamentals
Experience managing:
Incident Management
Problem Management
Change Management
Production Support Operations
Strong understanding of:
Disaster Recovery (DR)
Business Continuity
Backup & Restore Processes
RTO/RPO Concepts
Operational Risk & Change Control
Experience leading teams during major service-impacting incidents.
Excellent stakeholder management and communication skills.
Good to Have
Exposure to Hybrid Cloud environments (Azure/AWS).
Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.).
ITIL Foundation or equivalent certification.
Experience with monitoring and observability platforms.

📌 Manager – Core Infrastructure Operations (Bengaluru)
🏢 Sonata Software
📍 Bengaluru