Job Role

- Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support
- Working closely with L1 level support team and development team to identify and troubleshoot reported issues
- Analyze and debug issue that has been reported by customer.
- Identification and escalation of issues to appropriate team for urgent attention.
- Responsible for database support, troubleshooting the problems by writing SQL queries, deploy recent patches on UAT and production server at IIS server
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Escalate unresolved queries to respective departments for accurate redressal.

📌 Sr. Technical Associate (no outstation candidates) (Surat)
🏢 Spectra Technovision India
📍 Surat