Job Description: Assistant Restaurant Manager (ARM) – Fieno
Location: Colaba, Mumbai
Brand: Fieno – Italian Fine Dining (Churchgate Hospitality)
Role Overview
The Assistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.
This role requires a wine-forward hospitality professional with formal WSET certification , strong service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania .
Key Responsibilities
1. Guest Experience & Floor Leadership
Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences
Ensure each table receives story-driven service aligned with Fieno’s philosophy (craft, provenance, nostalgia)
Handle VIP guests, reservations, and special occasions with finesse
Proactively manage guest feedback, recovery, and relationship building
2. Wine & Beverage Excellence (Core Requirement)
Curate and drive wine service rituals (presentation, decanting, pairing storytelling)
Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity)
Train team on:
Basic wine knowledge
Glassware & service standards
Pairing logic with menu dishes
Work closely with management on:
Wine list updates
Menu pairings
Seasonal beverage programs
3. Team Management & Training
Supervise and mentor Guest Service Executives and Captains
Conduct daily briefings focused on menu storytelling + wine pairing
Build a team culture of:
Discipline + warmth
Attention to detail
Passion for hospitality
Support recruitment,



onboarding, and performance management
4. Operations & Service Standards
Ensure immaculate floor readiness at all times (mise en place, ambiance, cleanliness)
Maintain SOPs for:
Service sequence
Wine service protocols
POS & billing accuracy
Coordinate with kitchen for:
Smooth service flow
Course pacing
Monitor inventory (glassware, linens, service tools)
5. Sales & Revenue Focus
Drive average check growth through intelligent wine upselling
Optimize covers vs. experience balance (avoid overloading the floor)
Contribute to improving:
Repeat guest frequency
Table spend
Guest satisfaction scores
Candidate Profile
Must-Have
WSET Level 2 or 3 (mandatory) or Court Of Masters
3–5 years experience in premium casual / fine dining restaurants
Solid understanding of:
Italian cuisine & dining culture
Wine pairing fundamentals
Excellent communication and guest handling skills
Preferred
Experience in luxury or boutique hospitality brands
Exposure to Italian / European dining concepts
Familiarity with HNI / UHNI clientele handling
Experience with wine-led service environments
Key Competencies
Guest obsession & emotional intelligence
Strong floor presence and personality
Eye for detail (luxury service standards)
Commercial awareness (APC, upselling)
Team leadership & training capability

Why Join Fieno
Work with a chef-driven, storytelling-led Italian concept
Exposure to curated wine program & experiential dining
Opportunity to grow into Restaurant Manager / Beverage Lead roles
Part of a premium multi-brand hospitality group

📌 Assistant Restaurant Manager (WSET / CoM) (Mumbai)
🏢 Churchgate Hospitality Private
📍 Mumbai