Job Summary : As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer inquiries, resolving issues, and maintaining positive relationships with our valued customers.
Responsibilities:
- Respond promptly to customer inquiries through various communication channels, including phone, email, and live chat.
- Provide accurate and helpful information to customers regarding our products/services, order status, billing, and other related queries.
- Resolve customer complaints and issues in a qualified and timely manner to ensure customer satisfaction.
- Escalate complex or unresolved issues to the appropriate department for further investigation and resolution.
- Maintain a comprehensive knowledge of our products/services, policies, and procedures to assist customers effectively.
- Keep records of customer interactions, transactions, comments, and complaints for internal reporting and improvement purposes.
- Collaborate with other team members and departments to improve overall customer experience and service efficiency.
- Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
- Update website Content through content management system
- Experience in Telemarketing will be an added advantage
📌 Customer Support Executive (India)
🏢 Solutions Infoway Support Services
📍 India
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