Description of the Work

The Customer Success Representative supports multiple customer accounts and works closely with senior CSMs to help ensure customers' long-term success from the start of their partnership with Logile. Primary responsibilities are broken into 5 key areas:

1. Customer Relationship & Strategic Partnership (Supporting Role)

- Help build strong, trust-based relationships with customer stakeholders, drawing on hospitality-honed skills in guest/customer rapport and service recovery.
- Support senior CSMs in preparing for and following up on Quarterly and Executive Business Reviews (QBRs and EBRs).
- Attend and help coordinate regular check-in calls with customer representatives.

2. Value Realization & Success Strategy

- Assist in developing customer Success Plans, tracking goals, KPIs, and milestones alongside a senior CSM.
- Monitor product adoption, usage trends, and health scores, flagging risks for manager review.
- Support adoption efforts by coordinating training sessions and sharing enablement resources with customers.

3. Account & Renewal Coordination

- Track upcoming renewals and key contractual usage metrics for assigned accounts.
- Support execution of simple, low-complexity renewals under senior CSM guidance.
- Assist Account Managers with data and coordination for strategic renewals and expansion opportunities.




- Maintain accurate records within the Logile Customer Success platform.

Job Requirements

- 1-3 years of experience in hotel or hospitality management, guest services, front office operations, reservations, or a related customer-facing hospitality role; prior exposure to customer success, account management, or client-facing software roles is a plus but not required.
- Comfortable communicating with customer stakeholders and internal teams in a skilled, service-oriented manner.
- Familiarity with shift-based staffing, scheduling pressures, or service-level standards from a hotel/hospitality environment, with willingness to learn Workforce Management software concepts.
- Interest in transitioning hospitality operations experience into a technology/software customer success career.
- Ability to work effectively as part of cross-functional teams supporting software implementations.
- Good organizational, written, and verbal communication skills.
- Strong problem-solving mindset with willingness to escalate and ask questions appropriately.
- BS/BA diploma in Hospitality Management, Hotel Management, Business Administration, or similar.
- Working proficiency in MS Office Suite (including Excel, PowerPoint), or other reporting tools.

📌 Customer Success Relation Specialist (Odisha)
🏢 Logile
📍 Odisha