JOB PURPOSE

The incumbent will operate in rotational shifts, overseeing Airside operations to ensure protected and efficient aircraft movement. This role involves real-time monitoring from APOC, proactive coordination with internal and external stakeholders, and swift response during contingencies. The officer will manage field activities, project works, and operational approvals, ensuring seamless execution. A key responsibility is maintaining situational awareness and facilitating smooth communication across agencies to uphold safety, compliance, and operational continuity at all times.

ORGANISATION CHART

AGM Airside Operations --> Duty Manager - Airside Operations

KEY ACCOUNTABILITIES

Responsibilities

Key Performance Indicators (KPIs)

Real-Time Operations Management

- Maintain real-time communication and decision-making for dynamic operational requirements and last-minute execution changes.
- Initiate alternate plans or Plan-B in case of unforeseen eventualities to ensure continuity of operations.
- Coordinate in real-time for VIP movements and during emergencies to ensure seamless handling.
- Support coordination for Follow Me services during high-power run-ups, VIP movements, and emergency cases.

- Shift Reports - Tracking and analysis of incident handling and real-time coordination instances

Aerobridge and Passenger Movement Optimization

- Maximize Aerobridge utilization to enhance passenger experience and reduce carbon emissions caused by bus movements.

- % of Passenger Boarding Bridge (PBB) usage vs. Aircraft Traffic Movements (ATMs)

Resource Deployment and Airside Safety Monitoring

- Monitor vehicle speed alerts, signal violations, aircraft proximity breaches, and unauthorized taxiway/runway entries using AI/ML tools.
- Deploy airside enforcement officers to address safety breaches and sensitize personnel on protocol adherence.





- Daily Reports - Number and type of safety alerts, enforcement actions taken

Baggage Area Traffic and Congestion Management

- Monitor congestion at BMA/BBA areas and provide timely inputs to stakeholders for corrective measures.

- Baggage Delivery Timelines - Reporting of delays and resolution actions

Stakeholder Coordination and Field Activity Oversight

- Coordinate in advance with internal and external stakeholders for project works, real-time approvals, and field activities.

- MIS Reports - Number of coordinated approvals, projects handled, and field activity efficiency

Reporting, Analysis and Operational Planning

- Generate periodic reports and conduct trend analysis for data-driven decision-making.
- Compile dashboards and escalate issues as per defined case scenarios.
- Prepare advance operational plans for the next cycle or day.

- MIS Reports - Timeliness and completeness of reports
- No. of actionable insights generated

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

- DGCA, AAI, Fuel Farm, IMD, GHA, Airlines, Ground Handlers, CISF, Emergency services, Various Departments of the DGCA, ATC etc.,

INTERNAL INTERACTIONS

- All Internal Departments including Airside Operations, ARFF, Terminal Operations, Security and control, technical services, Protocol, Safety and environment, IT & Communications etc.,

FINANCIAL DIMENSIONS

- Support Head TOPS in managing the Department AOP Budget

OTHER DIMENSIONS





- Coordinate with entire Airport dept. like CFL, ARFF, TS etc. for smooth operations of Airport shift working.
- Coordination with various internal/external stakeholders for MIS and projects.
- 5 direct staff reporting to Duty Manager and manage outsourced staff approx. 30 per shift
- Multiple outsourced manpower engaged in various operations activities

EDUCATION QUALIFICATIONS

- Post-Graduate Degree in any discipline. PG degree in Aviation Management will be an advantage.
- Knowledge of Annex 14 Advanced, ICAO annexures, ACI and relevant IATA Manuals.
- DGR/L&T;/World Tracer/Airport Planner/Path Planner will be added advantages
- Knowledge and understanding of functioning of Airlines and Airports and requirements thereof.
- Working knowledge of all Statutory Rules Labour, Industrial, AAI Act, Aviation Rules, Customs Act and Basic Indian Penal Codes.

RELEVANT EXPERIENCE

- 12-14 years of experience in Airside operations
- Experience in Aviation/ Airport Sector

COMPETENCIES

- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence
- Aeronautical Information Systems (Practitioner)
- Wildlife Hazard Control (Practitioner)
- Global Reporting Format Knowledge (GRF) (Practitioner)
- Runway Operations (Practitioner)
- Airside Vehicle Operations (Practitioner)
- Apron Management & Operations (Practitioner)
- Aerodrome Zoning & Safeguarding (Practitioner)
- Aerodrome Emergency Plan & Procedure (Practitioner)
- Visual Aids Management (Practitioner)
- Low Visibility Procedures (LVP) & Night Operations (Practitioner)

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