About the Role: We are looking for energetic and customer-oriented professionals for our International Voice Support team. This role involves assisting global customers over voice calls and delivering high-quality service.
Key Responsibilities:
- Handle inbound/outbound international customer calls.
- Provide prompt and accurate resolutions to customer queries.
- Record all customer interactions in the CRM system.
- Identify issues and escalate them appropriately.
- Meet daily/weekly performance metrics such as quality scores and CSAT.
- Maintain professionalism and adhere to process guidelines.
Required Experience & Skills:
- Minimum 1 year experience in customer service, preferably in international voice process.
- Excellent verbal communication skills in English.
- Strong customer-handling and problem-solving skills.
- Ability to adapt to rotational shifts and fast-paced environments.
Eligibility:
- Undergraduates and Graduates can apply.
- Must be willing to work from office at DLF, Hyderabad.
Shift & Work Schedule:
- 24/7 rotational shifts
- 5 working days, 2 rotational week-offs
- Comfortable working in night shifts (as per business requirement)
📌 International Voice Process-Customer service (Telangana)
🏢 TP
📍 Telangana
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.