We are looking for Analyst I in our Chakan ISS Frontline team, responsible for delivering Front-line workplace IT support, ensuring reliable operation of end-user devices, collaboration technologies, and local IT services. The role requires a balance of technical expertise, customer service, asset management, and operational excellence.
What you will do
- Windows 10/11 administration and troubleshooting
- Microsoft 365 and Teams support
- ServiceNow or equivalent ITSM platform
- Incident, Request and Problem Management
- Laptop, desktop, printer, and peripheral support
- Active Directory / Entra ID user administration
- IT Asset Management and lifecycle processes
- Network troubleshooting (LAN, Wi-Fi, VPN)
- Meeting room and Audio-Visual (AV) support
- Technical documentation and knowledge management
- Strong customer service and stakeholder management skills
We believe you have
- 5-7 years of experience in IT On-Site Support, Desktop Support, End User Services, or IT Operations.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer-facing skills.
- Ability to work independently with minimal supervision.
- Good understanding of ITIL-based support processes.
- Ability to prioritise multiple tasks and manage competing demands.
- Solid teamwork and collaboration skills.
- Proactive mindset focused on user experience and service excellence.
- Willingness to support occasional after-hours activities during major IT deployments or critical incidents.
Minimum Education
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
Experience Level
Senior Level
Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Analyst (Maharashtra)
🏢 Tetra Laval
📍 Maharashtra
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