- Updating and maintaining accurate customer records and sales pipelines in CRM software.
- Order Processing: Handling purchase orders, generating invoices, and tracking delivery timelines.
- Sales Support: Preparing sales presentations, proposals, contracts, and quotes for the sales team.
- Customer Liaison: Acting as a point of contact for customer queries, order status updates, and resolving issues.
- Reporting: Analyzing sales data and preparing reports on performance, quotas, and trends.
- Internal Coordination: Collaborating with marketing, finance, and logistics to ensure timely delivery and accurate billing.
- Experience: Proven experience in sales administration, backend support, or customer service.
- Technical Skills: Proficiency in MS Office Suite (particularly Excel) and CRM software (e.g., Salesforce).
- Communication: Excellent verbal and written communication skills.
- Organizational Skills: Solid ability to handle multitasking, prioritize tasks, and manage time effectively.