If you're hiring specifically for a D2C Operations role (rather than a growth/marketing role), the JD should focus on website operations, order management, inventory, fulfilment, customer experience, and coordination across teams.

Job Title: D2C Operations Manager

Location: Noida
Experience: 3-10 Years
Industry: FMCG / E-commerce

Job Summary

We are looking for a D2C Operations Manager to oversee the day-to-day operations of our direct-to-consumer business. The ideal candidate will ensure seamless website operations, effective order fulfilment, inventory accuracy, and an exceptional customer experience while working closely with internal and external stakeholders.

Key Responsibilities

- Manage end-to-end D2C operations, from order placement to successful delivery.
- Oversee website catalogue, product listings, pricing, promotions, and inventory updates.
- Coordinate with warehouse, logistics, and customer support teams to ensure timely order fulfilment.
- Monitor website performance and work with the tech team to resolve operational issues.
- Handle returns, cancellations, refunds, and reverse logistics efficiently.
- Ensure inventory accuracy and product availability across the D2C platform.
- Track and analyse operational KPIs such as order fulfilment rate, dispatch SLA, return rate, customer satisfaction, and delivery performance.
- Collaborate with marketing teams to execute campaigns, product launches, and promotional activities.
- Work with finance to reconcile payments, refunds,



and order settlements.
- Identify process improvement opportunities to enhance operational efficiency and customer experience.

Required Skills

- 36 years of experience in D2C or e-commerce operations.
- Experience with Shopify or other e-commerce platforms.
- Strong understanding of OMS, WMS, inventory management, and logistics.
- Knowledge of order lifecycle management and fulfilment processes.
- Proficiency in Excel and reporting tools.
- Strong analytical, problem-solving, and stakeholder management skills.

Preferred Qualifications

- MBA or equivalent qualification.
- Experience in the FMCG, food, or consumer goods industry.
- Familiarity with courier aggregators, payment gateways, and CRM systems.

Key Performance Indicators (KPIs)

- Order fulfilment SLA
- Order accuracy
- Inventory accuracy
- Customer satisfaction (CSAT)
- Return and cancellation rates
- Website operational uptime
- On-time dispatch and delivery performance

Industry: FMCG | Food & Beverage | E-commerce | Retail | Quick Commerce | Consumer Goods

You can also update the Key Skills section by adding:

- Quick Commerce Operations
- Dark Store Operations
- Quick Commerce Marketplace Management
- Hyperlocal Fulfilment
- Last-Mile Delivery Coordination
- Inventory Planning & Replenishment
- Partner Management (Blinkit, Zepto, Swiggy Instamart, BigBasket, etc.)

This will help attract candidates with experience across both D2C and quick commerce operations.

📌 C Manager (E-commerce) (Uttar Pradesh)
🏢 Surya Food Agro
📍 Uttar Pradesh