Job Summary

Customer Service Technician

Service Engineer

1. Primary Eligibility (Mandatory)

Education

- Diploma /PG Diploma in Plastic/Tooling (CIPET, IGTR, NTTF, GTTC)

Experience

- 48 years of hands-on experience in Injection Molding Processing, Mold Maintenance, or Hot Runner System Service.
- Mandatory experience in either:
- Injection molding process optimization and troubleshooting, OR
- Mold maintenance, repair, and servicing in Automotive Lighting applications (Headlamp, Tail Lamp, etc.).

2. Technical Competencies (Must Have)

Injection Molding Processing

- Knowledge of injection molding machines and processing parameters.
- Understanding of engineering polymers such as PC, PMMA, ABS, PC-ABS, PBT, PA, etc.
- Ability to troubleshoot molding defects and process-related issues.
- Knowledge of mold cooling, gating systems, and cycle optimization.

Mold Maintenance

- Experience in mold assembly, disassembly, maintenance, and repair.
- Understanding of hot runner systems, valve gate systems, heaters, thermocouples, and controllers.
- Knowledge of mold components and spare parts identification.

Engineering Skills

- Ability to read and interpret 2D/3D drawings and GDT.
- Knowledge of machining processes such as CNC, Milling, Lathe, EDM, Grinding, and Polishing.
- Ability to use measuring instruments such as Vernier Caliper, Micrometer, Height Gauge, Dial Gauge, etc.

Electrical Hot Runner Systems

- Knowledge of hot runner temperature controllers (MTC/HRTC).
- Understanding of Sequential Gate Controllers and related electrical accessories.
- Basic electrical troubleshooting capability.

3. Preferred Skills

- Experience with Moldflow analysis reports and interpretation.
- Experience with optical or high-appearance molded parts.
- Experience workingon Hot runner Systems
- Ability to prepare and maintain service reports,



visit reports, expense reports, and technical documentation.
- Ability to use company systems such as CRM, ERP, or service management software for updating service activities and customer records.
- English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, basic rules of composition and grammar.
- Basic computer proficiency in MS Excel, Word, PowerPoint, Outlook, and Teams.
- Working knowledge of Excel functions, data entry, filters, sorting, report preparation, and basic data analysis.

4. Service Engineer Responsibilities

- Installation, commissioning, maintenance, and troubleshooting of Hot Runner Systems.
- Customer support and training at customer locations.
- Diagnose and resolve processing, mold, and hot runner-related issues.
- Perform rework, modification, repair, and testing activities.
- Prepare detailed service reports and technical documentation.
- Coordinate with internal technical teams for issue resolution.
- Build solid customer relationships and ensure customer satisfaction.
- Follow all safety standards and company procedures.
- Travel extensively across assigned regions.

5. Key Behavioral Competencies

- Strong problem-solving and analytical skills.
- Customer-focused attitude.
- Effective communication and presentation skills.
- Ability to work independently with minimum supervision.
- Good time management and planning skills.
- Adaptability to changing customer and business requirements.
- Ability to handle pressure situations and critical breakdowns.

Experience Level

Entry Level

Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Technician (Tamil Nadu)
🏢 Oerlikon Balzers
📍 Tamil Nadu