Job Summary

Operation Analyst - Network Services

Key Responsibilities

- Monitor, manage, and troubleshoot enterprise network infrastructure and services
- Support network implementation, migration, and operational activities
- Handle incidents, service requests, and problem management within defined SLA/OLA timelines
- Provide technical support for routing, switching, wireless, SD-WAN, and network management environments
- Recommend improvements related to redundancy, failover, scalability, and network optimization
- Follow standard operational processes and identify opportunities for continuous improvement
- Create and maintain operational procedures, escalation matrices, and recovery/restart workflows
- Participate in troubleshooting, reconstruction, and recovery activities during major incidents
- Perform analysis and remediation of hardware, software, and communication failures
- Prepare and maintain technical documentation, SOPs, and knowledge base articles
- Provide knowledge transfer and technical guidance to team members
- Collaborate effectively with global virtual teams across multiple regions
- Deliver high-quality customer support with strong communication and service orientation.
- Understanding of ITIL framework and hands on experience in ITSM tools (Remedy, Service Now, Jira SM etc) with Incident, Service Request,



Problem Management Change Management processes
- Must Participate in rotational shift support (AMER/APAC/EMEA) Public Holiday respectively.
- Must Participate in Weekend On-call support (Once in a month)

Experience Required Technical Skills

- Bachelors degree in Computer Science, Information Technology, or a related field
- CCNP certification preferred or equivalent networking qualification
- Minimum 56 years of hands-on experience in Network Operations, Support, and Troubleshooting within enterprise environments
- Hands-on experience with Cisco Routing, Switching, and Wireless LAN Controllers
- Experience with Cisco SD-WAN (Viptela) and Cisco SDA (Catalyst Center)
- Strong network troubleshooting and analytical skills
- Experience in network operations and incident management.

Valuable to have skills

- Knowledge of AWS Networking
- Knowledge of Cisco ISE
- Knowledge of Cisco Meraki solutions

Job Location

Pune

Experience Level

Mid Level

Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operation Analyst- Network Services (Maharashtra)
🏢 Oerlikon Balzers
📍 Maharashtra