Key Responsibilities

1. Collections

- Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
- Handle outbound and inbound calls to customers for payment reminders
- Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
- Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
- Serve as a subject matter expert in collections processes
- Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
- Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
- Build strong relationships with customers to improve payment cycles

2. Account Reconciliation (Recon)

- Perform periodic reconciliation of customer accounts
- Identify discrepancies between internal records and customer statements
- Investigate unapplied cash, short payments, or overpayments
- Work with internal teams (billing, sales, finance) to resolve mismatches
- Maintain accurate and updated account statements

3. Dispute Management

- Identify, log, and track customer disputes related to invoices
- Coordinate with internal stakeholders (billing, operations, sales) for resolution
- Ensure timely closure of disputes to avoid payment delays
- Maintain dispute logs and provide root cause analysis
- Work on preventing recurring issues through process improvements

4. Reporting & Analysis





- Prepare daily/weekly/monthly MIS reports on collections, aging, disputes
- Analyze aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
- Provide insights and recommendations to improve collection efficiency
- Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
- Track KPIs such as DSO (Days Sales Outstanding), collection rate, dispute resolution TAT

5. Compliance & Process Adherence

- Ensure adherence to company credit policies and collection procedures
- Maintain proper documentation for audits and compliance requirements
- Support internal and external audit queries related to receivables

Required Skills & Qualifications:

- Bachelors or Masters degree in finance or equivalent
- 7–8 years of experience in Global Collections, including U.S. customer portfolios
- Experience managing large, high-volume AR portfolios with measurable impact on DSO
- Robust communication, negotiation, and problemsolving capabilities
- Ability to negotiate and influence outcomes while remaining tactful and respectful.
- Excellent time management with the ability to independently prioritize and manage portfolios
- Proficiency in ERP Systems & Collection Tools – SAP, Oracle, High Radius
- Demonstrated ownership of high-value, complex AR portfolios with material cash impact
- Strong analytical judgment and attention to detail
- Willingness and ability to work U.S. Shifts
- Mandatory Work from Office

📌 Accounts Receivable Associate (Maharashtra)
🏢 Cummins
📍 Maharashtra