Job Description
Skill required: Trust Safety - Content Guidelines
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years

What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system
Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns
Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
The Operations Manager (Level 8) will Lead and supervise team in delivering maps processing services to the client as part of a global, high-performance support team
Support the transition of additional scope from the client to Accenture
Content moderation is meaningful work that helps keep the internet safe
It may also be challenging, at times
In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e
g
, graphic, violent, sexual, or egregious)
Therefore, content moderators need strong resilience and coping skills
Work closely with Team Managers (Level 9s) to ensure SLAs are daily deliverables are on target
Ensure accurate and timely reporting of the daily metrics to all stakeholders
Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs,



in the best interest of client policies Solid attention to detail Comfort synthesizing and analyzing information from multiple streams Robust critical thinking and decision-making skills
Excellent English communication skills (Written and Oral)
What are we looking for Skills Requirements Should possess good understanding of maps and detailed mapping knowledge Team management- Manage Team Leads managing respective teams and ensure all performance requirements are met Client facing experience-Governance/QA Experience/Issue resolution/Improvements etc
Should be willing to stretch during the initial stages of a project and motivate teams to do the same Multiple stake holder management-Client and Accenture Understand and implement organization/process/automation initiatives Team engagement Conflict resolution Collaborates with client almost on a daily basis to ensure delivery of services and achievement of daily goals Take proactive steps to ensure service measures are on track with the Service Level Agreement (SLA)
*Provide performance feedback and career guidance to all team members
Guide and assist in speedy resolution of process people escalations appropriately
Provide automation and process improvement guidance and drive initiatives to improve productivity and reduce errors and such Ensure moral of teams is high at all times, through active engagementAssist in effective execution of scaling up: recruitment, training etc
10-12 years of experience encompassing the following:Experience in metric driven rigorous process for an operations service, preferably in in digital content domainExperience/Knowledge in mapping (editing images, tagging images, directions,



navigation is requiredExperience with using smartphones, and getting directions on a smartphoneHigh Ability to use a map, navigate between two locations, familiar with driving and/or rules of the roadPossess of excellent analytical skills and team player skillsFamiliar in client facing activities
At least 8 years of team management experience
Roles and Responsibilities: Process Management: Direct and implement mapping services and solutions in line with the solution Ensure consistency and standardization in the processes across teams Ensure that policies, processes, and business practices comply with and are maintained in accordance to clients policies and contract requirements
Develop and maintain good working relationships with customer to ensure that Accenture solutions are adopted, implemented and maintained consistently
Ensure cost efficient use of resources
Identify opportunities to continuously increase savings
Audit and Compliance Oversee current processes, operations, systems, databases and information security are up to date and comply with proper principles/policies/proceduresPlanning and Controlling: Ensure that cost inputs (myTE, other expenditure) are accurate at all levelsReporting: Assist in generation of accurate and timely data for and reporting: Ensure reporting (daily, weekly, MBR, QBR) Assist in and as required, lead discussions around performance of the process and teams to internal stakeholdersService Management and Continuous Improvement: Contribute to the development and refinement of Service Level Agreement and Service Reporting for the services provided
Continuously monitor and introduce areas for improvement by acquiring and providingfeedback from/to the customers and Team Leads, tracking performance statistics from the SLA Report and benchmarking against the industry

QualificationAny Graduation

📌 Delivery Operations Associate Manager (Karnataka)
🏢 Accenture
📍 Karnataka