A hands-on internship within the Customer Engineering team, providing exposure to SaaS product support, real-world customer issue resolution, and cross-functional collaboration with Engineering and Product teams. The intern will support troubleshooting activities, analyze technical issues, and assist in resolving customer queries under senior engineer guidance — building a robust foundation in SaaS solution engineering and application support.
Primary Responsibilities
Assist in handling Tier 4 customer support issues
Troubleshoot application issues using logs, basic SQL queries, and internal tools
Support senior engineers in reproducing and analyzing product issues
Document solutions, FAQs, and troubleshooting steps for future reference
Collaborate with cross-functional teams including Engineering, Product, and Customer Support
Additional Responsibilities
Gain exposure to APIs, SaaS workflows, and cloud-based applications
Participate in learning sessions and internal training programs