YOU MUST APPLY HERE TO BE CONSIDERED:
Official JD + About us:

‍ YOUR ROLE
We’re looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents.
This role is about ownership, follow-through, and trust . You’ll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product.
Your work will involve:
Own customer onboarding, go-lives, and early adoption journeys
Act as the primary point of contact for day-to-day customer communication
Track requirements, action items, and follow-ups to ensure nothing slips
Monitor customer usage, satisfaction, and basic account health metrics
Identify issues early and coordinate with product, AI/QC, and operations teams for resolution
Enable customers on recent features, updates, and best practices
Capture customer feedback and represent the customer’s voice internally





Why This Role Rocks
Real customer exposure from Day 1
Front-row seat to how AI products are deployed in high-stakes BFSI environments
Clear growth path into Customer Success Manager roles
High ownership and visibility across product, AI, and leadership teams
Work closely with a fast-moving, ambitious startup building category-defining tech

✅ QUALIFICATIONS
0–4 years experience in a customer-facing or customer-centric role
Strong proficiency in English and Hindi
Excellent attention to detail and strong follow-through
Comfortable communicating with customers, internal teams, and senior stakeholders
Ability to thrive in a fast-paced, in-person startup environment
Nice to have:
Exposure to BFSI, fintech, SaaS, or enterprise customers
Experience in customer success, account management, CX, ops, or consulting roles

📌 Customer Success Associate (Bengaluru)
🏢 Arrowhead
📍 Bengaluru