About the Role
We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery
Practice, driving excellence in ecommerce solutioning, implementation, operations,
and delivery governance across all client engagements. This role calls for a strategic
thinker with robust technical depth, delivery leadership, stakeholder management, and
a proven track record of scaling ecommerce practices in a fast-paced digital or media
ecosystem.
The Head of Ecommerce Delivery Practice will own the practice vision, capability
roadmap, delivery health, quality benchmarks, and P&L; oversight, ensuring our clients
receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities

1. Practice Leadership & Strategy
• Define and own the ecommerce delivery practice roadmap, operating model,
and capability development strategy.
• Build and scale cross-functional competencies including ecommerce
operations, performance commerce, tech implementation, commerce media,
and omnichannel enablement.
• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce,
WooCommerce), and martech/advertising technologies to continuously
strengthen practice offerings.

2. Delivery Governance & Excellence
• Oversee end-to-end delivery of ecommerce programs across clients, ensuring
on-time, on-budget, and high-quality execution.
• Establish and enforce delivery frameworks, QA processes, sprint governance,
risk management practices, and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery
bottlenecks.

3. Client Engagement & Stakeholder Management
• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads, Client Partners,



Media teams, Creative,
Performance Marketing, and Technology stakeholders to deliver integrated
commerce solutions.
• Drive strategic conversations on ecommerce transformation, platform
enhancement, conversion optimisation, and omnichannel customer journeys.
4. People Management & Capability Building
• Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
• Attract, groom, and retain high-performing talent; shape a strong culture of
delivery discipline and innovation.
• Partner with HR to define hiring plans, competency matrices, and L&D; tracks for
the practice.

5. Operational & Financial Ownership
• Own practice-level capacity planning, project allocation, utilisation
management and revenue forecasting.
• Enhance commercial models, drive margin improvements, and ensure financial
health across ecommerce engagements.
• Drive operational excellence through automation, process optimisation, and
best-practice adoption.

6. Innovation & Growth
• Collaborate with sales/business development teams to shape winning
proposals, pitches, and ecommerce solutions.
• Identify and build strategic partnerships with platforms, technology providers,
and commerce enablers.
• Drive continuous improvement via new frameworks, tools, accelerators, and
integrated commerce playbooks.




Required Experience & Qualifications
• 10–12 years of progressive experience in ecommerce delivery, digital
transformation, or commerce technology roles.
• Proven experience leading multi-market or multi-brand ecommerce programs in
a digital agency, media network, consulting firm, or ecommerce organisation.
• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce
Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
• Demonstrated expertise in delivery governance, Agile methodologies, sprint
planning, and cross-functional team management.
• Solid understanding of performance marketing, digital media, content
operations, martech/adtech ecosystems, and consumer journeys.
• Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP
Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand
Analytics, Google Sheets / BigQuery
• Exceptional communication, problem-solving, and stakeholder management
skills.
• Ability to thrive in a fast-paced, high-growth, matrixed environment.

Key Competencies
• Strategic & Analytical Thinking
• Leadership & Team Development
• Delivery & Quality Governance
• Technical & Platform Expertise
• Client Management & Executive Presence
• Commercial Acumen
• Process & Operational Excellence
• Cross-functional Collaboration
Why Join Us?
• Opportunity to build and scale a high-impact ecommerce practice within a
leading media organisation.
• Work with marquee clients across sectors and drive measurable business
outcomes.
• Collaborative, future-forward culture with strong emphasis on innovation and
growth.

📌 Sr. Director– Ecommerce (Lead of Marketplaces Practice) (Pune)
🏢 dentsu India
📍 Pune