About the Role We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel.

Responsibilities
Team Leadership & Management
Manage, lead, and motivate a team of 30–70 tele-counselors
Set clear targets and ensure consistent performance delivery
Conduct regular team reviews, feedback sessions, and performance evaluations
Drive team engagement and reduce attrition

Sales & Conversion Management
Drive admission conversions, revenue targets, and enrollment numbers
Handle inbound & outbound calling strategies for lead conversion
Ensure effective follow-ups and closure of prospective student leads
Optimize sales funnel, conversion ratios, and lead lifecycle management

Call Center Operations
Monitor daily calling activities, productivity, and quality metrics
Manage dialer systems, lead allocation, and call distribution
Ensure adherence to scripts, compliance, and quality standards




Improve operational efficiency and turnaround time

Training & Development
Coach and mentor team members on sales skills, objection handling, and counseling techniques
Develop future team leaders within the team

Data Analysis & Reporting
Track KPIs, conversion rates, revenue metrics, and team performance
Prepare daily, weekly, and monthly MIS reports
Use data insights to improve strategy and decision-making

Qualifications
Minimum 6+ years of experience in tele-counseling / call center / admissions / inside sales
Proven experience managing 30–70 team size
Robust background in sales, revenue generation, and target-driven roles
Experience in Ed-Tech / Education sector preferred
Graduation is mandatory

Required Skills
Tele counseling / Telesales / Inside Sales
Admissions Counseling / Student Conversion
Team Handling (30–70 members)
Revenue Generation & Target Achievement
Lead Management & Funnel Optimization
KPI Tracking & Performance Management
Communication, Negotiation & Leadership Skills

📌 Head of Call Center (Kharar)
🏢 Chandigarh University - HR Department
📍 Kharar