Job Summary

SME (Subject Matter Expert) - Collections (AR-O2C) will be responsible for managing end-to-end Accounts Receivable processes with a primary focus on collections, cash flow optimization, customer account management, and reducing overdue receivables. The role requires strong knowledge of the AR lifecycle, cash application, account reconciliations, dunning processes, and collection reporting while partnering with global stakeholders to improve working capital performance.

Key Responsibilities

- Manage end-to-end Accounts Receivable (AR) and Order-to-Cash (O2C) processes.
- Drive collection activities to achieve monthly and quarterly cash collection targets.
- Monitor customer aging and prioritize collection efforts to reduce past-due balances and DSO.
- Execute and manage automated and manual dunning processes for overdue accounts.
- Analyze delinquent accounts and recommend appropriate collection strategies.
- Collaborate with other parts of Finance like Business finance, Project Controllers, Local FA Project Managers.
- Perform customer account reconciliations and resolve unapplied cash and payment discrepancies.
- Support cash application activities, including cash posting, remittance validation and unidentified cash resolution.
- Ensure accurate allocation of customer payments against open invoices.
- Review AR aging reports and prepare collection of performance dashboards and reports for Local FA.




- Investigate root causes of payment delays and implement corrective actions.
- Support month-end closing activities related to AR, Collections, and Cash Application.
- Drive process improvement initiatives and support automation within the O2C function.

Qualifications

- 7-8 years of experience in Accounts Receivable, O2C, Collections, and Cash Application processes.
- Robust understanding of the complete AR lifecycle from Billing to Cash Collection and Reconciliation.
- Hands-on experience in:
- Collections Management
- Dunning Process
- Cash Application
- Customer Reconciliations
- Account Reconciliations
- Collection Reporting and Analytics

- Excellent understanding of collection metrics and KPIs.
- Experience working on ERP platforms such as SAP, Oracle, JDE, PeopleSoft, or similar systems.
- Advanced Microsoft Excel skills include Pivot Tables, XLOOKUP/VLOOKUP, reporting and data analysis.
- Excellent verbal and written communication skills with global customers and stakeholders (German would be an added advantage).
- Experience working in a Shared Services or Global Business Services environment preferred.

Preferred Qualifications

- B. Com / M. Com / MBA (Finance) or equivalent.
- Experience in international collections across Nordic, US, EMEA, or APAC regions.
- Knowledge of process improvement methodologies such as Lean or Six Sigma.

📌 SME (Subject Matter Expert)- Collections (AR-C)
🏢 Ramboll
📍 Haryana