Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we re looking to add a Desktop support Engineer in Coimbatore, India.

What a typical day looks like

- Technical Support: Provide first-level support for end-user desktops, laptops, printers, and mobile devices.
- Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and a wide range of software applications.
- Respond to service requests and incidents via ticketing systems.
- Assist users with login issues, password resets, and system access.
- Installation and Configuration: Install, configure, and upgrade desktop hardware and software.
- Set up new workstations, including peripherals like monitors, keyboards, printers, and network devices.
- Maintain standard operating environment (SOE) across all systems to ensure uniformity and security compliance.
- System Maintenance: Perform routine maintenance tasks like system updates, patch management, antivirus scanning, and backups.
- Monitor system performance and proactively address issues.
- Maintain asset inventory of hardware and software licenses.




- Network and Connectivity: Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access.
- Coordinate with the network team for advanced troubleshooting and resolution.
- Documentation and Reporting: Maintain documentation for technical procedures, configurations, and knowledge base articles.
- Generate reports on recurring issues, system performance, and support trends.
- Track tickets and ensure timely closure with user satisfaction.
- Security and Compliance: Enforce IT security best practices and data protection policies.
- Ensure endpoint protection and encryption tools are active and updated.
- Identify potential security risks and report them to the IT security team.
- Collaboration: Work closely with other IT teams (network, application, infrastructure) to ensure smooth operations.

The experience we re looking to add to our team:

- Education: Bachelor s Degree
- Experience: 0-3 yrs in Desktop Engineer

What you ll receive for the outstanding work you provide:

- Health Insurance
- PTO

📌 Desktop support Engineer (Tamil Nadu)
🏢 Flex
📍 Tamil Nadu