Job Summary

As a Senior Technical Consultant (Shift Lead) within the Devices Factory, you will serve as the on-shift technical authority for high-volume device migrations between Microsoft 365 tenants for a global multi-entity enterprise. You will lead execution across a 24x7 factory model, coordinating repeatable, runbook driven waves of Mac OS device transition, Kandji/IRU or Automated Device Enrolment (ADE) / Platform Single Sign-On (PSSO) activities. You will be accountable for shift readiness (tooling, access, queues), quality gates, evidence capture and rapid issue resolution so that device migrations are delivered safely, predictably and at programme scale. This is a hands-on migration execution, technical leadership role: you will still troubleshoot complex device migration failures, but your primary success measure is consistent throughput with low rework and disciplined shift operations.

Responsibilities

- Lead the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput.
- Own shift level triage for device migration failures (Automated Device Enrolment (ADE) registration, enrolment, compliance, conditional access, certificate/device identity issues) and coordinate rapid remediation.
- Validate pre req readiness (device inventory, hardware hash readiness, targeting, Automated Device Enrolment (ADE) profile assignment, migration scheduling) and enforce go/no go criteria.
- Oversee execution of tenant transition steps for Automated Device Enrolment (ADE) where applicable (collection of hashes, deregistration/deletion sequencing, re registration timing, end user reset/re provisioning coordination).
- Manage the shift backlog in the agreed ticketing system; prioritise work items by risk, SLA and cutover schedule.
- Drive strong evidence capture: logs, screenshots, reports, change records and acceptance artefacts aligned to audit and client governance needs.
- Coordinate shift handover packs (work completed, exceptions, blockers, next actions, risk list) and ensure continuity across the three shift model.
- Partner with the Devices Solution Architect / discipline lead to update runbooks,



troubleshooting guides and standard operating procedures based on real shift learnings.
- Engage vendor/tool support channels as required (e.g., Automated Device Enrolment (ADE) / Kandji/IRU / Jamf escalation paths, migration tooling vendors where used), ensuring timely escalations with complete evidence.
- Lead post migration validation checks and hypercare support for device cohorts; reduce repeat incidents through root cause removal and runbook improvements.

Qualifications

Must Have (or equivalent experience):

- Delivered at least one production M365 tenant to tenant device migration as a technical lead/SME, specifically covering Mac OS device transition and endpoint management between tenants.
- Strong hands on expertise with Jamf, Kandji/IRU, Mac OS provisioning, device compliance policies, configuration profiles and troubleshooting enrolment failures.
- Hands on experience with Automated Device Enrolment (ADE) (device registration concepts, profile assignment, re provisioning) and practical migration sequencing across tenants.
- Competence in Platform Single Sign-On (PSSO) and how these affect access, compliance and conditional access behaviour.
- Demonstrated ability to operate in a runbook first factory model: strict execution steps, peer checking/quality gates and disciplined closure criteria.
- Proven experience working shift-based delivery with mandatory handovers, queue management and accountability for shift outcomes in a 24x7 environment.
- Strong PowerShell and Mac OS specific automation capability for device readiness and operational scripting (inventory validation, hash collection, reporting, bulk actions), with safe change practices.
- Strong documentation discipline: ability to produce and maintain clear SOPs, troubleshooting playbooks and evidence packs per migration wave.

Good to Have:

- Experience using profile preservation / workstation migration tooling (e.g., JAMF, IRU/Kandji or equivalent)



to reduce user disruption and post cutover issues.
- Familiarity with Microsoft security controls impacting devices (Conditional Access trust settings, compliant/hybrid joined trust, device-based access patterns).
- Relevant Microsoft certifications (examples: MD 102, MS 102, SC 300 or equivalent).
- Experience supporting global migrations with remote user populations and proactive comms/coordination playbooks.
- ITIL practice awareness (incident/problem/change flow) or equivalent operational governance background.

Interpersonal Consulting Skills

- Leads with calm operational control under pressure; sets the tone for disciplined factory execution and avoids heroics that compromise repeatability.
- Communicates clearly in shift handovers: concise status, crisp risk articulation, unambiguous next actions.
- Coaches engineers in-flight (without slowing throughput), raising capability by reinforcing patterns, not ad hoc fixes.
- Confident challenging readiness gaps ( not ready to migrate ) using evidence and agreed criteria.
- Builds trust quickly with cross functional teams (Identity, Security, Shared Data, Service Desk/hypercare) to remove blockers.
- Demonstrates ownership: takes problems to closure, documents learning and drives runbook improvements.
- Works effectively across cultures and time zones; assumes positive intent and maintains high standards.
- Treats the client setting with professional discipline: secure handling of access, data and evidence artefacts.

Typical Deliverables / KPIs

- Throughput: devices migrated per shift / per wave vs plan.
- Quality: first time success rate and defect/rework rate (failed enrolments, repeat tickets).
- MTTR: mean time to restore/resolve for migration blocking device issues.
- Evidence capture completeness: percentage of migrations with full log/audit package attached.
- SLA adherence: on time completion of scheduled waves and timely escalation of blockers.

Shift / Working Pattern Notes

This role operates within a three shift 24x7 Factory model. The specific rota will be confirmed, but shift handovers are mandatory and performance is measured on shift outcomes. Peak cutover Mac OS may require schedule flexibility.

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