As a Customer Service Representative-Order Management you will be represent our company well by being responsible, punctual, and Self-motivated.
Roles Responsibilities
- Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to company procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively calls out issues that can potentially hamper the business processes
- Solves a range of straightforward problems and analyzes possible solutions using standard procedures
Other Requirements
- Preferably Bachelor s degree (Arts, Science, Commerce, Business Administrations)
- 2-3years Hands on experience on Order Management
- Requires solid computer skills, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and handle time effectively
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shifts
📌 Customer Service Representative II (Karnataka)
🏢 Thermo Fisher Scientific
📍 Karnataka
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