- Oversee daily branch operations including customer service, sales, and staff management.
- Develop and implement strategies to achieve branch targets and business goals.
- Monitor branch performance metrics and take corrective actions where necessary.
- Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
- Ensure compliance with banking regulations and internal policies.
- Build and maintain robust customer relationships while promoting bank products and services.
- Lead, coach, and motivate branch staff to meet individual and team performance goals.
- Conduct regular performance evaluations and provide constructive feedback.
- Maintain a low attrition rate within the branch
- Ensure hiring is aligned as per the manpower budgets
- Collaborate with cross-functional teams to enhance customer experience and drive growth.
- Address customer complaints and resolve issues promptly and professionally.
- Prepare and submit periodic reports on branch activities and performance to senior management.
Secondary Responsibilities
- Support initiatives to improve operational efficiency and service quality.
- Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.