Answer, record, and process all guest calls, requests, questions, or concerns.

- Contact appropriate individual or department to resolve guest call, request, or problem.
- Follow up and ensure that any outstanding requests are resolved.
- Advise guest of any messages received.
- Verify and adjust billing.
- Operate telephone switchboard station.
- Monitor busy or uswered lines, check back with callers on hold to update status, take messages.
- Activate and deactivate guest room message lights.
- Transfer guests with internet access issues to internet service providers customer support line.
- Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
- Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
- Supply guests with directions and property information.
- Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.




- Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and qualified language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals.
- Ensure adherence to quality standards.
- Enter and locate information using computers/ POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
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📌 Guest Relation Executive (Tamil Nadu)
🏢 Marriott
📍 Tamil Nadu