Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with their business goals. This role requires close collaboration with sales and delivery teams to craft strategies that not only meet client expectations but also enhance the overall value proposition. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, innovative, and positioned for successful implementation, thereby supporting the client s business case effectively.
Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the design and development of solution architectures that meet client requirements and business objectives.
- Facilitate communication between technical teams and business stakeholders to ensure alignment and clarity.
- Mentor junior team members by providing guidance and support to foster professional growth.
- Continuously evaluate emerging technologies and industry trends to recommend improvements and creative approaches.
Professional Technical Skills:
Must To Have Skills:
- Proficiency in ServiceNow IT Service Management.
- Strong expertise in designing and implementing IT service management solutions within complex enterprise environments.
- Experience in integrating ServiceNow modules with other enterprise systems to enhance operational efficiency.
- Ability to analyze business processes and translate them into technical requirements and solution designs.
- Skilled in stakeholder management and effective communication to bridge gaps between technical teams and business units.
- Proficient in troubleshooting and resolving issues related to IT service management platforms to ensure seamless service delivery.
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.