Job Title: E-Commerce Manager

Department: Sales E-Commerce

Roles & Responsibilities

- Develop and execute the company's e-commerce strategy to achieve revenue and profitability targets.
- Manage online sales channels, including the company website, B2B portals, and marketplaces (such as IndiaMART, Amazon Business, TradeIndia, etc.).
- Monitor daily online sales, inquiries, order processing, and customer interactions.
- Optimize product listings with accurate descriptions, specifications, pricing, and images.
- Coordinate with the Sales, Marketing, Purchase, Logistics, and Finance teams for smooth order fulfillment.
- Analyze website and marketplace performance using analytics tools and prepare regular MIS reports.
- Plan and execute online promotional campaigns, discounts, and seasonal offers to increase sales.
- Improve website user experience, conversion rates, and customer journey.
- Manage inventory visibility and ensure stock availability across online platforms.
- Monitor competitor pricing, products, and market trends to maintain competitiveness.
- Handle customer queries, complaints, returns, and feedback to ensure high customer satisfaction.




- Collaborate with digital marketing teams to improve traffic through SEO, SEM, social media, and email marketing.
- Track key performance indicators (KPIs) such as sales, conversion rate, average order value, customer acquisition cost, and ROI.
- Ensure accurate pricing, product information, and compliance with company policies across all online platforms.
- Build relationships with marketplace account managers and technology partners to maximize business opportunities.
- Lead and mentor the e-commerce team while ensuring timely achievement of departmental goals.

Key Skills

- E-commerce Platform Management
- Marketplace Management (IndiaMART, Amazon Business, TradeIndia, etc.)
- Digital Marketing & SEO
- Website & Content Management
- Sales & Revenue Growth
- Inventory & Order Management
- Data Analysis & Reporting (Excel, Google Analytics, Power BI preferred)
- Customer Relationship Management (CRM)
- Solid Communication & Negotiation Skills
- Team Leadership & Cross-functional Coordination
- Problem-solving and Decision-making
- Strategic Planning and Business Development

📌 E Commerce Manager (Gujarat)
🏢 Unique Sun Power
📍 Gujarat