Job Description

:

We’re looking for a Senior Customer Success Engineer who can work closely with merchants and internal teams to ensure Snapmint delivers a reliable and seamless experience. You’ll lead technical conversations with partners, support live integrations, troubleshoot issues, and help improve how merchants interact with our platform

Skills Required

:

Communication Skills,Debugging,Dashboards,Stakeholder Management

Role

:

- Partner with merchant tech teams to troubleshoot and resolve integration, checkout, and platform issues
- Diagnose and fix problems across APIs, SDKs, and system workflows with a structured, methodical approach
- Serve as the primary technical point of contact for key partners and enterprise merchants
- Track live performance, error patterns, and SLAs to ensure smooth daily operation
- Work with product and engineering to address recurring issues and help shape platform improvements
- Build and maintain documentation, runbooks, FAQs, and implementation guides for internal and external use
- Share technical insights with product teams to improve reliability, usability, and merchant experience
- Support merchants during feature launches, upgrades,



and configuration changes
- Mentor junior team members and contribute to building scalable support processes and best practices

Qualifications:

- 1-3 years of experience in customer success engineering, technical support, solution engineering, or implementation
- Solid understanding of REST APIs, logs, request-response flows, and debugging fundamentals
- Hands-on experience with tools like Postman, Swagger, monitoring dashboards, and analytics platforms
- Experience working with high-volume transactional systems or merchant-facing platforms
- Excellent communication skills with the ability to translate technical details into clear guidance
- Ability to balance multiple priorities and manage relationships with internal and external stakeholders
- A proactive mindset, ownership attitude, and a focus on long-term stability rather than temporary fixes
- Bonus: experience in fintech, payments, or e-commerce environments

Location

:

Bengaluru, Karnataka, India

Years Of Exp

:

1 to 3 years

Posted On

:

27-Mar-2026

📌 Customer Success Engineer (India)
🏢 Snapmint
📍 India