Role & responsibilities:

If Any one interested please forward the resume from my mail id ([email protected], Mobile no:(phone hidden))

Walk-in interview

Date 1-08-20269 (Saturday)

CSR Job Description and Registration Process QR CSR International Voice Job Responsibilities / Authorities

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in

the required tool

- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures




- Minimise customer complaints and escalations by providing exceptional service and call control
- Working days : 5days (Rotational Weekoff)
- WFO/WFH : Work from office
- Shift : US Shift, (Shift will be in any of US time zones.

Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

- Location Bangalore
- Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)
- Its C2H Role (where working company would be Accenture but payroll company will be Teamlease Services Limited.

Knowledge & Skill Requirement

- Ability to demonstrate an effective use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills Experience Profile

Personal Attributes

- Ability to work under pressure • Attention to detail
- Team worker • Positive Attitude
- Quick Learner • Punctual and Disciplined
- Customer Focussed • Results driven
- High standards of Integrity • Good Communication skills

📌 Customer Support Representative (Maharashtra)
🏢 TeamLease
📍 Maharashtra