We are looking for a skilled ServiceNow ITAM-HAM/SAM Lead with 12-16 years of total experience, including 5 years of hands-on ownership of the ServiceNow Asset Management module. The ideal candidate will have a strong background in ServiceNow implementation and experience in ITSM modules.
Roles and Responsibility
- Design and implement Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions using ServiceNow.
- Develop and maintain integrations between ServiceNow and third-party discovery tools, such as SCCM and JAMF.
- Manage software entitlements models and contracts to mitigate vendor audit risks and optimize license positions.
- Oversee IT asset lifecycles from procurement to retirement and disposal.
- Establish and govern the Software Vetting lifecycle, reviewing recent software requests against security compliance and architectural standards.
- Collaborate with Information Security, Legal, and Procurement teams to build and automate vetting workflows.
Job Requirements
- Strong proficiency with JavaScript, REST, SOAP APIs,
Integration Hub Flow Designer, and standard CMDB architecture.
- Experience in ServiceNow implementation in ITSM modules, including Incident, Problem, Change, CMDB, and Asset management.
- Certification in System Administrator (CSA) is required; Certified Implementation Specialist (CIS) in Software Asset Management or Hardware Asset Management is strongly preferred.
- Detailed understanding and oversight of data sources for inventory usage, contract entitlement, and data maintenance.
- Exposure to licensing publisher packs and experience with governance frameworks.
- Ability to work collaboratively with cross-functional teams to drive business outcomes.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.