We are looking for a highly experienced and certified ServiceNow Project Manager with 12 to 15 years of experience to drive the successful implementation and ongoing management of ServiceNow projects. The ideal candidate will have a strong background in managing and implementing ServiceNow projects, with excellent leadership, problem-solving, and communication skills.

Roles and Responsibility

- Lead and manage process design initiatives and translate those requirements to the ServiceNow implementation team.
- Plan and schedule meetings to gather business and functional requirements while providing best practice process and technical guidance.
- Analyze business processes and provide innovative and scalable solutions to increase operational maturity.
- Communicate with clients on all aspects of initiated work in a clear and concise manner.
- Review and approve business requirements that create a comprehensive solution.
- Develop Service Management implementation and adoption strategies focusing on organizational change management from a tactical and practical level.
- Utilize industry standard implementation methodology following best practice standards.
- Create all related process documentation utilizing best practices and deliver to client or internal resources in an acceptable timeframe.
- Meet all client deliverables in an acceptable timeframe and communicate all project updates, possible timeline deficiencies, problems, issues, or events that could affect the overall project deliverables.
- Ensure each artifact produced is consistent and driven by the enterprise standards.
- Stay current on ServiceNow technologies and assist in the maintenance of workshop material to incorporate new features where appropriate.
- Establish organization as a leader in the ServiceNow ecosystem through innovation and expertise.




- Drive adherence to quality assurance best practices ensuring successful project outcomes and ensure security solutions meet changing compliance requirements.
- Implement robust security measures to maintain secure client environments and share technical documentation and reports on a timely basis, contributing to the knowledge base and promoting best practices.
- Keep up with ServiceNow advancements to provide creative solutions and establish trust-based relationships with clients proactively addressing their needs and steering them toward successful results.
- Mentor and guide junior developers and other team members during implementations.

Job Requirements

- Minimum 12 years of experience in managing and implementing ServiceNow projects.
- Experience in managing projects below ServiceNow Product suites such as oITSM, oPlatform and CMDBCSDM, oIntegrations SAP AD SSO Integration Hub REST API based integrations, oPortal Design and Configurations, oCustom Applications, and oNow AssistAgentic AI.
- Experience across the ServiceNow core platform security performance and compliance.
- Experience in managing integration projects third-party integration RESTSOAP Other methods Integration Hub and Ebonding.
- Experience in managing ITSM application.
- Conduct a review of design and solutions.
- Must be customer service-oriented and able to work independently.
- Diligence in all documentation and written communication.
- Organization skills to multitask and schedule work effectively.
- Must be able to work flexible hours as needed.
- Exceptional leadership, problem-solving, critical-thinking, and communication skills.
- Certifications on ServiceNow Modules are appreciated.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Principal - Program & Project Management (Karnataka)
🏢 LTM
📍 Karnataka