- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Escalate complex issues to senior team members when necessary to ensure prompt resolution.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- Fluency in English (written & spoken) with basic knowledge of Hindi language skills.
- 0-1 year experience in BPO/call center setting preferred but not mandatory for fresher candidates.
- Excellent communication skills with ability to work under pressure during peak hours.
📌 Customer Support (Karnataka)
🏢 Naukri e-Hire
📍 Karnataka
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