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Team Lead

Full time, Bangalore

In this role you will be responsible for day-to-day management of a travel ops team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Team Leader you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

Responsibilities

- Provide leadership to a team of travel consultants, including responding to questions and providing direction and feedback
- Strong understanding of the allotted process and can consistently provide consultation to the manager operations
- Seek opportunities to review operational processes
- Collaborate with performance data to maximize the effectiveness and efficiency of the team
- Develop learning programs for closing own short- and long-term competency gaps
- Assist the consultants by appropriately responding and resolving customers inquiries
- Excellent knowledge and application of GDS rules
- Provide the team with the required process/client updated information,



such as low fares, exchange costs, and penalties
- Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
- Monitor global distribution systems (GDS) queues daily to maintain quality control
- Complete 1QA Monitor per month for each advisor
- Conduct and complete the Onboarding Certification process for New Hires

Requirements
- Extensive GDS knowledge as a Team Leader
- You have relevant team managing experience
- Advanced knowledge in travel voice processes, emails/ chat teams
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong verbal and written communication skills in English
- Can work in a 24/7 workplace in a contact center (BPO) experience

Experience Level

Senior Level

Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team leader, Operations (Karnataka)
🏢 BCD Travel
📍 Karnataka