Job Summary

Project Manager, Operations Shared Services

The Project Manager Operations Shared Services(OSS) is accountable for end-to-end ownership and delivery of strategic shared services initiatives across global in-house and vendor operations. This role leads large-scale, cross-functional and multi-country programs that drive operational transformation, service delivery excellence, and measurable business outcomes. The position ensures strict adherence to SSC governance frameworks, with a solid focus on intake discipline, approval readiness, and execution rigor.

Job Type

Full time

Location

- Bangalore, India
- Heredia, Costa Rica

Responsibilities

- Own full lifecycle delivery of Operations Shared Services (OSS)initiativesfrom intake, planning, governance approvals, execution, through to closure and benefits realization
- Enforce OSS governance standards, ensuring all initiatives meet defined intake protocols and approval requirements
- Drive structured intake, tracking, and reporting of initiatives using enterprise tools (e.g., Smartsheet) aligned to OSS governance standards




- Anchor project execution within the shared services operating model, including both captive centers and third-party vendors
- Lead complex, multi-country, cross-functional programs with high organizational impact
- Manage interdependencies across functions such as operations, technology, finance, and compliance

Requirements

- Prior project/program management experience, preferably within shared services, operations, or transformation environments
- Proficiency in Microsoft Office applications and virtual platforms, (i.e., Zoom, WebEx, MS Teams, etc.)
- Ability to quickly adapt to and learn new technology interfaces
- Solid understanding of data governance
- Proficiency in Smartsheet is a plus
- Experience with Tableau or other data visualization tools preferred

Experience Level

Mid Level

Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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