- Food & Beverage (F&B;) service knowledge
- Table setting and dining etiquette
- Order taking and POS (Point of Sale) system operation
- Food safety and hygiene (HACCP/FSSAI standards)
- Beverage and basic wine knowledge
- Menu knowledge, including ingredients and allergens
- Billing and cash handling
- Fine dining service standards
- Banquet and buffet service
- Upselling and cross-selling techniques
Soft Skills
- Excellent communication skills
- Strong customer service orientation
- Skilled grooming and presentation
- Courtesy and hospitality etiquette
- Active listening
- Problem-solving and conflict resolution
- Attention to detail
- Time management
- Multitasking ability
- Teamwork and collaboration
- Patience and empathy
- Adaptability and flexibility
- Positive attitude
- Stress management
- Cultural sensitivity when serving international guests
Operational Skills
- Taking accurate food and beverage orders
- Serving food and beverages efficiently
- Coordinating with kitchen and bar staff
- Handling guest complaints professionally
- Maintaining cleanliness and hygiene standards
- Following Standard Operating Procedures (SOPs)
- Managing multiple tables simultaneously
- Ensuring guest satisfaction throughout the dining experience
- Guest relationship management
- Service excellence
- Professional etiquette
- Sales orientation (upselling)
- Reliability and accountability
- Decision-making under pressure
- Ability to work in shifts, weekends, and public holidays
📌 Waitress (Uttarakhand)
🏢 First hire consultant
📍 Uttarakhand
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