- Position Title: Digital Content Executive
- Reports To: Head of Digital &Customer; Experience (UK)
- Location: NESCO, Goregaon East, Mumbai, India
- Shift Timings: 1.30 am to 10.30 pm IST

Purpose of the Job:

- Support the end-to-end consumer digital journeys deployed by the Food Platform across the UK&I;
- Input into end-to-end digital journeys through research, insight and consumer behaviour to retain our digitally active consumers whilst also striving to grow to bigger consumer audiences.
- Assist deployment of the end-to-end digital journey with segments, clients and consumers across the UK&I.;
- Execute relevant and accurate digital content to reduce client and consumer risks and issues.
- Work with relevant teams to develop digital content plans to deliver an excellent online journey through content creation.
- Input into delivering Sodexos digital strategy.
- Advocate the digital journey with stakeholders and the wider business.
- Partner with the wider Service Operations (Food Platform, Supplier Management & IST) team to deliver initiatives that impact the digital journey and its consumers.
- Work with all segments across the UK&I; to deliver segment lead initiatives that impact the digital journey and its consumers
- Advocate a digital first culture.

- Ability to understand consumer experience against business benefit, regulation changes and financial implications, making the best possible decision for the team, consumer, client, and the business.
- Ability to adapt and deliver quickly within the digital channels based on a quick paced, daily evolving digital journey.

Key Responsibilities:

- Recognise, suggest, and own new opportunities throughout the digital consumer journeys to deliver high performing,



agile customer interactions and touchpoints.
- Deploy relevant content changes accurately within defined timelines.
- Be a part of a high-quality end to end digital journey that achieves a consistent digital and brand narrative.
- Recognise and understand the digital journey insight, making recommendations based on consumer behaviour and industry trends.
- Support the Digital Content Manager in managing requirements discovery, solution design, user story writing, feature development and use acceptance testing.
- Assist the digital restaurant deployment plan.
- Execute accurate digital content into the digital journeys.
- Provide input into the product roadmap and backlog for the digital journey ensuring all stakeholders are consulted through great working partnerships.
- Help to drive change within the organisation to a digital first culture to digitally transform all business opportunities.
- Understands and advocates the digital journeys and capabilities.

Experience and Qualifications:

- Ideally, a minimum of 2 years expertise within the Food/Catering technology industry.
- Desirable to have a digital/tech qualification and/or training.

Technical/ Hard Skills:

- Self-sufficient in relevant CMS or content systems.
- Proven track record of content management that meet both business and consumer needs.

Behavioral/ Soft Skills:

- A passionate and technology focused mindset, eager to innovate digital solutions for our future.
- Willingness and eager to deliver frictionless consumer journeys.
- Able to act on behalf of the consumer when making decisions.
- Flexibility to work, if needed with different time zones.
- Remain flexible and resilient to changing business, client, or consumer priorities.

📌 Digital Content Executive (Mumbai)
🏢 Sodexo
📍 Mumbai