Role

A Guidance Counsellor’s role is easy, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible lifechanging experience.

Responsibilities

- Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

- Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

- Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and

address any concerns.

- Empathy in Client Interactions: Be attentive to clients’ current situations, showing empathy





and understanding of their positions.

- Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

- Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.Requirements

- Bachelor's degree in Marketing, Communications, or a related field.
- Education: Bachelor’s Degree (Currently pursuing students can apply).
- Languages: Fluency in English is a must.
- Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is a

plus.

- Strong interpersonal and communication skills with the ability to build rapport with clients.
- Time management.
- Empathy.
- Listening skills.

Pay: ₹400,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Client Relationship Executive (India)
🏢 AMURA HEALTHCARE
📍 India