Job Summary

Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries.

Responsibilities

- Completes support tasks under general direction, applying discretion when making decisions and working to resolve operational issues.
- Communicates regularly with clients, acting as a point of contact for basic inquiries, concerns, and feedback.
- Executes routine tasks with some deviation from standard practices, accomplishes day-to-day objectives within the job area, and seeks advice or input from senior personnel as needed.
- Contributes to the successful and productive creation, maintenance, and dissemination of client-facing documentation and support materials.
- Communicates with internal teams to escalate and resolve complex issues, ensuring a positive client experience.
- Prepares basic reports that detail client interactions, communication effectiveness, and support metrics to inform future initiatives.
- Operates as a productive contributor and works under moderate supervision,



ensuring work methods align with established guidelines and standards.
- Supports pre-sales activities and post-sales processes, contributing to the smooth flow of sales operations by providing technical and non-technical support.
- Entry-level individual contributor work with moderate supervision, following established guidelines while exercising independence.
- This position contributes to organizational goals by managing semi-complex tasks, including developing schedules or refining work methods for improve outcomes.
- The work requires solving problems of low to moderate complexity and making minor adjustments to existing processes.
- Communication collaboration with others and sharing information that may require explanation or interpretation.
- The colleague may also support less experienced peers.

Qualifications
- This position typically requires knowledge gained through a combination of education and practical experience.

📌 Client Contact Associate II (Haryana)
🏢 FIS
📍 Haryana