- To manage the respective insurance partner as a entire from customer onboarding to claim settlement.
- To resolve the internal and external query.
- To verify and process claim documents for settlement. Follow-up with the insurance partner for the pending cases.
- To maintain the TAT of settling the cases to ensure good service quality.
- Streamlining the process of claim settlement by coordinating with insurance partners and creating SOPs.
- Reports reconciliation and to rectify the data.
Preferred candidate profile
- Analytical skills, process understanding, positive communication skills, documentation management, data handling, partnership management, presentation skill.
- Languages preferred; English, Hindi, Kannada Skills: Basic Excel, Loan management system, PPT.