At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
- Drive productivity improvements and transformation for large AMS accounts using automation, Gen AI, and problem management.
- Leaddata-driven service improvements across Incident, Problem, and Service Request Management.
- Managesenior stakeholders (internal leadership client CXOs) and ensure strong engagement.
- Ownaccount financials, governance,
and continuous improvement (CMIP).
- Provideleadership to transformation teams and oversee end-to-end delivery excellence.
Your Profile
- Overall experience required is 12-18 Years only.
- Robust experience inApplication Maintenance Transformation, especially across SAP functional areas.
- Expertise in at least one:RPA/Automation, Gen AI, Problem Management, or Lean Six Sigma.
- Data analytics mindset to drive insights-based service improvements.
- Stakeholder client management skills at senior levels.
- Knowledge ofITIL processes; ITIL/Six Sigma certifications preferred.