JobTitle: Customer Support Executive ( Voice/ Email)

JobSummary:

We arelooking for a detail-oriented and empathetic Customer Support Executive tohandle customer queries and complaints through a blended process, includinginbound calls, outbound calls, and email support. The role requires strongcommunication skills, adherence to compliance standards, and the ability tomanage sensitive customer information. The ideal candidate should have priorexperience in a regulated industry such as FinTech, BFSI, Insurance, Banking, NBFC be capable of delivering high-quality customer experiences acrossmultiple channels.

KeyResponsibilities:

- Handle inbound and outbound calls, as well as email interactions, to resolve customer queries, complaints, and service requests

- Respond to customer emails within defined TAT and quality SLAs

- Identify customer needs and provide accurate, complete, and timely resolutions

- Investigate customer issues thoroughly while adhering to regulatory and internal compliance guidelines

- Draft clear, professional, and empathetic email responses aligned with the companys communication standards

- Escalate complex or unresolved issues to relevant internal teams and ensure timely follow-up and closure

- Maintain accurate records of customer interactions, case logs, trackers, and resolution documentation

- Build and maintain strong customer relationships through professional and empathetic communication

- Ensure strict compliance with regulatory frameworks such as RBI, TRAI, or other applicable authorities

- Support internal and external audits by providing call records, email logs, and documentation as required

- Identify recurring customer issues and proactively highlight them to supervisors for process improvement

- Follow company policies, communication guidelines,



and quality standards at all times

- Actively contribute to customer retention by delivering a high standard of service

KeyRequirements:

- Minimum 12 years of experience in customer support (voice and email) within a regulated industry (FinTech, BFSI, Insurance, NBFC, Banking etc.)

- Excellent verbal and written communication skills with strong comprehension abilities

- Strong attention to detail, accuracy, and professionalism in both spoken and written communication

- Experience with CRM tools such as Freshdesk, Zendesk, Salesforce, or similar systems

- Understanding of compliance, regulatory requirements, and data confidentiality protocols

- Ability to handle high interaction volumes efficiently while maintaining quality standards

- Strong problem-solving skills and ability to work independently and within a team

- Willingness to work in rotational shifts, if required

PreferredQualifications:

- 12th and above

- Experience handling sensitive, escalated, or regulatory customer complaints

- Exposure to audit processes, compliance documentation, or regulated complaint handling

- Prior experience in a blended customer support workplace is an advantage

What WeOffer:

- Opportunity to grow within a structured and compliance-driven customer experience function

- Exposure to regulated industry processes and best practices

- Collaborative work environment with cross-functional teams including Legal, Product, and Technology

- Training, mentorship, and career development opportunities

- Professional and performance-driven workplace

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive (Karnataka)
🏢 Money View
📍 Karnataka