Role Overview

The Front Office Associate is the first point of contact for guests and is responsible for delivering a warm, skilled, and efficient guest experience from check-in to check-out.

Key Responsibilities

Guest Handling

- Greet guests courteously and assist with check-in and check-out procedures
- Handle walk-ins, reservations, cancellations, and room allocations
- Respond to guest inquiries, requests, and complaints promptly and professionally

Front Desk Operations

- Manage PMS entries accurately (check-ins, check-outs, room status, billing)
- Collect payments (cash, card, UPI, OTA virtual cards) and issue invoices
- Coordinate early check-in / late check-out requests based on availability

Communication & Coordination

- Coordinate with housekeeping for room readiness and special requests
- Communicate with maintenance for any room or facility issues
- Maintain clear handovers between shifts

System Handling

Cash & Reports

- Maintain shift cash balance and handover
- Prepare daily front office reports (check-in list, occupancy, night audit inputs)
- Ensure zero variance in cash and system records





Policies & Compliance

- Verify guest IDs and ensure policy compliance (local ID rules, occupancy limits)
- Follow hotel SOPs, safety, and security procedures
- Maintain guest confidentiality at all times

Skills & Requirements

- Good communication skills (English required; local language preferred)
- Basic computer knowledge and PMS experience preferred
- Customer-focused attitude with problem-solving skills
- Ability to work shifts, weekends, and holidays
- Presentable appearance and professional behavior

Key Performance Indicators (KPIs)

- Guest satisfaction & review scores
- Check-in / check-out accuracy
- Cash & billing accuracy
- Response time to guest requests
- Update guest remarks, preferences, and arrival details
- Handle no-shows, cancellations, and modifications as per SOP

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Front Office Associate (India)
🏢 Staylynk
📍 India