Ensure compliance with the features of product defined by the company.
Update the customer with the changes in process by IRDA
KRA2
Ensure reduction in complaints/queries which are received through emails/ white paper as per targets to facilitate achievement of functional goals.
Highlight process gaps identified.
Close loop with process owners.
Conduct root-cause analysis for service related complaints and suggest improvements.
KRA3
Ensure SLA adherence
Enhance productivity and accuracy by effective use of resources & faster response time.
Ensure productivity feedback is shared.
Ensure priority cases are handled within TAT.
📌 Team Member-Grivenace (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra
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